Frequently Asked Questions

Order-Related Queries

1. How can I track my order?
   You will receive a confirmation email and WhatsApp message once your order is dispatched. The email includes a tracking link from our courier partner so you can follow your delivery in real time.
   
   
2. Can I modify my address or phone number after placing an order?
   Your address and phone number can only be updated if the order has not been dispatched from our warehouse. Please contact customer support immediately to check if changes can be made.
   
   
3. How do I cancel my order?
   Orders can only be cancelled if they have not been dispatched. Once dispatched, cancellation is not possible. Please email customercarefmc@gmail.com with your order ID.
   
   
4. I placed an order but did not receive a confirmation email. What should I do?
   Please check your spam or promotions folder. If you still do not see it, contact customer support with your name and phone number so we can verify your order.
   
   
5. What payment methods are accepted?
   We accept major debit and credit cards, UPI, net banking, and select wallet options.
   
   

Shipping and Returns

1. What is the typical delivery timeline?
   Orders are dispatched within 1–2 days of placement. After dispatch, delivery usually takes 5–7 days, with metro cities often receiving orders faster.
   
   
2. Do you offer international shipping?
   Currently, we ship only within India. We plan to expand soon and will share updates on our website and social platforms.
   
   
3. Can I return or exchange my product?
   Due to the nature of personal care items, products are non-returnable and non-exchangeable unless they arrive damaged or defective.
   
   
4. What should I do if I receive a damaged or incorrect product?
   Please email an unboxing video within 48 hours of delivery along with your order ID to customercarefmc@gmail.com.
   
   
5. How long does a refund take?
   Approved refunds are credited to the original payment method within 5–7 business days, depending on your bank.
   
   

Product-Related Queries

1. Are Fix My Curls products suitable for all curl types?
   Yes, they work well for waves, curls, and coils, providing hydration and definition.
   
   
2. What makes Fix My Curls different from other curly hair brands?
   Our products are specifically formulated for textured hair using clean ingredients that focus on moisture balance and scalp comfort.
   
   
3. Are the products safe for color-treated hair?
   Yes, the gentle formulas help maintain color, shine, and softness.
   
   
4. Do styling products leave residue?
   No, the lightweight formulas blend easily without white cast or buildup when used as directed.
   
   
5. Can I use multiple Fix My Curls products together?
   Yes, the range is designed to be layered so you can mix and match products based on your hair needs.
   
   

General Curly Hair Care

1. How do I start a curly hair routine as a beginner?
   Start with a gentle shampoo, a nourishing conditioner, and one styling product, adding more steps as you learn what your curls respond to.
   
   
2. How can I reduce frizz naturally?
   Focus on hydration, avoid rough towel drying, and apply styling products on damp hair.
   
   
3. What is the Build Your Own Bundle feature?
   It allows you to select up to four Fix My Curls products for a flat price of ₹1200, with the discount applied automatically at checkout.