Returns, Refunds, and Replacements
Return Policy:
Our products are non-returnable and non-exchangeable. In case you’ve received a damaged, incorrect, or expired product, please contact us within 2 days from the date of delivery.
Received a damaged, missing, or incorrect product?
- Please share an unboxing video (guidelines mentioned below) along with a brief note about the concern at customercarefmc@gmail.com within 2 days of receiving your order.
- Once you've raised a request, please allow 2 working days for us to review it.
- After reviewing your request, we may send our courier partner to pick up the products delivered to you.
- After we receive the product(s), we will verify them against the claim and initiate a replacement or refund accordingly. Replacement is subject to stock availability.
Under what conditions can I return/replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered
- Incomplete order (missing products)
Under what conditions will return/replacement requests not be accepted?
- Unboxing video does not follow the guidelines
- Opened, used, or altered products
- Original packaging (mono cartons, labels, shrink wrapping, etc.) missing
- Damaged/missing product reported after 2 days from the date of delivery
Refund Policy:
- For prepaid orders, money will be returned to the original payment method (bank account/credit/debit card, etc.) within 5–7 working days after the refund is initiated.
- For Cash on Delivery orders, customers must provide bank details to receive the refund.
- Refunds are subject to the guidelines mentioned in the return policy.
Unboxing Video Guidelines
Online shopping is convenient, and timely product delivery plays an important role. Shipping is a crucial step in any e-commerce process, but it may sometimes involve technical issues or human errors. To resolve any issue or claim damages, it is essential to have proper evidence, especially when third-party courier services are involved.
We request every customer to record an unboxing video whenever they receive an order. This helps us resolve issues more effectively and quickly. We recommend doing this for all online purchases.
The unboxing video is mandatory. We will not be able to resolve complaints or queries without it. As we use third-party courier services, they follow specific guidelines and processes. We cannot be held responsible for damaged or missing products if a video is not provided.
Guidelines to Follow:
Inspect the package before accepting it from the delivery executive. If it appears tampered, take a picture, reject the delivery, and email the package image along with your order details.
How to record the video?
- Hold the camera so that the entire package is visible and ensure the area is well-lit.
- Show the shipping label clearly (tracking number, address, and product details must be visible).
- Show all sides of the package before opening it to confirm it is being opened for the first time.
- After breaking the seal, show all products inside the box along with the invoice.
- If a product is damaged, show a close-up of the damaged part clearly.
- If a wrong product is delivered, show the delivered product and shipment label clearly in the video.
- If all products are correct and in good condition, you may stop the video — and we wish you No Bad Hair Days!
Note: The video must be recorded without cuts and everything should be captured in one continuous frame.