Help Center

Both our cleansing and moisture shampoo, and deep conditioner are suitable for all types of hair, however our styling products are crafted for Curly/Wavy hair and will work best on them.

We recommend you read more about the curly girl method. Here are a few articles to get you started! After reading these you will see we follow the CG method and can help you in your journey to embracing your curls!

•  https://www.naturallycurly.com/curlreading/curly-girl-method
•  https://curlycailin.ie/what-is-the-curly-girl-method/
•  https://thecuriousjalebi.com/2018/06/17/curly-hair-products-in-india-cg-friendly/

We believe that hair fall can be caused for a number of reasons, and sometimes switching to sulphate and silicone free products can immensely help reduce hair fall. However, we do not guarantee in any way that it will solve your hair fall. Please do consult a doctor regarding other health issues that may cause it.

The product that we recommend is dependant on your need! Our cleansing shampoo is great for those looking to rid their hair of buildup. Our moisture shampoo is a great option for dry, sensitive and damaged scalps, it has very little lather and is great to use in the middle of the week for a quick cleanse and go! 

For styling, our leave in cream is better if your hair requires mainly moisture and shine. Otherwise, our hair defining gel is better suited for those who need protein, and want bounce and definition. 

Yes. Our products contain zero sulphates, silicones, harsh chemicals or mineral oils. These products will not change your colour and will only improve chemically damaged hair, making it healthier.

We recommend washing your hair using the whole 5 step routine, only once a week, and to refresh / use our everyday moisture shampoo if needed for the other days in the week. 

Use the cleansing shampoo as you wish, we'd say 2-3 times a week is the maximum amount of days to wash your hair.

We recommend deep conditioning once a week too! 

Otherwise just use our hydrating deep conditioner as a normal rinse out conditioner and even a leave in for added moisture whenever you like. 

Yes! They are suitable for all ages, and are unisex.

We have two shampoos! One is our cleansing shampoo. This shampoo is best used once a week, it maintains the pH balance of your scalp, helps fight dandruff and itchiness, and is perfect to remove product buildup.

Our second shampoo is our moisturising shampoo. This shampoo can also be used alone, with no conditioner, as its purpose is to moisturise overly dry/damaged hair! It is best used when your hair needs a quick dose of cleansing and conditioning in the middle of the week! This one is also best used on younger children’s scalps.

Yes! Please email us at fixmycurls@gmail.com with your order number and we will send your travel kit without the cotton bag if necessary.

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Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 5-7 business days to be delivered to you and we ship within 2 business days.
• International orders take 15-20 business days to be delivered.
• Shipping time might vary depending on location, shipment method and other factors.

Check out this link: https://fixmycurls.com/pages/return-policy

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2-3 business days.

Our support team is always happy to guide you at any step! Just email us at customercarefmc@gmail.com.